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SAP C-C4HCX-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	SAP Integration Suite: This section of the exam measures the skills of SAP Integration Specialists and covers the SAP Integration Suite, which facilitates seamless integration between various systems and applications. It emphasizes understanding integration patterns and tools within the SAP ecosystem. A skill to be measured is implementing efficient integration solutions across platforms.
Topic 2	The Intelligent Enterprise: This section of the exam measures the skills of SAP Consultants and their vision for the Intelligent Enterprise. It focuses on understanding how various SAP solutions work together to create an integrated, intelligent business ecosystem. One skill to be measured is aligning technology solutions with business strategies effectively.
Topic 3	SAP Customer Data Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's solution for managing customer data and consent. It emphasizes understanding data protection regulations and customer identity management. A skill to be measured is implementing secure customer data management practices.
Topic 4	SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.

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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q14-Q19):

NEW QUESTION # 14
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.

A. By generating artifacts for creating an integration flow in SAP Cloud Integration
B. By providing SAP advisory consultants to support customer go-lives
C. By offering SAP methodology templates for creating integration strategies
D. By using a proposal service based on machine learning using crowd sourcing

Answer: A,D

NEW QUESTION # 15
Which of the following is supported by order and quote management?Note: There are 2 correct Answers to this question.

A. Intelligent scoring
B. Sales assistant
C. External pricing
D. Integration with SAP ERP and SAP S/4HANA

Answer: A,C

NEW QUESTION # 16
Which of the following is one of the approaches for integration development in the SAP Integration Solution Advisory Methodology?

A. Providing a guided workflow to integrate SAP cloud solutions to on-premise systems
B. Limiting integration use cases and technologies to the defined standards
C. Developing ad hoc integration patterns
D. Enabling systematic selection of integration technologies

Answer: C

NEW QUESTION # 17
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.

A. Hire to Retire
B. External workforce
C. Avoid unplanned downtime
D. Guided buying
E. Travel to Reimburse

Answer: A,B,E

Explanation:
* Recruit to Retire Process Overview:Total workforce management integrates all activities from recruiting and onboarding to workforce retirement.
* Subprocesses:
* External Workforce (A):Manages contractors and freelance workforce within the organization.
* Hire to Retire (B):Covers the entire employee lifecycle, including onboarding and offboarding.
* Travel to Reimburse (E):Manages travel expenses and reimbursements for employees.
* Why Other Options Are Incorrect:
* Guided Buying (C):Part of procurement processes, not workforce management.
* Avoid Unplanned Downtime (D):Related to asset management, not workforce processes.
* References:
* SAP Help Documentation: Recruit to Retire Subprocesses.

NEW QUESTION # 18
When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.

A. To reduce storage and operational costs by duplicating key customer data in both views.
B. To enhance the profile's visual appeal for end users.
C. To maintain different views using weaker and stronger identifiers respectively.
D. To support both high-confidence and low-confidence data use cases within different business applications.

Answer: C,D

Explanation:
* Unified Customer Profile:
* Provides a complete and aggregated view of a customer based on strong identifiers like email, phone numbers, or account IDs.
* Contextual Profile:
* Focuses on specific contexts, using weaker identifiers such as session cookies or anonymous IDs.
Step 1: Importance of Unified and Contextual Profiles
* Weaker vs. Stronger Identifiers:
* Unified Profiles rely on strong, validated identifiers for precise customer insights.
* Contextual Profiles are better suited for scenarios where identifiers are incomplete or unverified.
* High-Confidence vs. Low-Confidence Use Cases:
* Unified Profiles are essential for high-confidence use cases like personalized marketing campaigns.
* Contextual Profiles allow organizations to address low-confidence situations, such as anonymous browsing or early-stage lead capture.
Step 2: Reasons for Maintaining Both Profiles
* SAP Help Portal: Find details under "SAP Customer Data Platform" documentation.
* Implementation Best Practices: Available through SAP partner resources and SAP Learning Hub.
References

NEW QUESTION # 19
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