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ITIL 4 Foundation Certification Exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 is the latest version of the Information Technology Infrastructure Library (ITIL), a globally recognized framework for IT service management. ITIL 4 Foundation Exam certification is designed for IT professionals who want to learn about ITIL 4 and its best practices for managing IT services.

The ITIL ITIL-4-Foundation exam is designed to test candidates' understanding of the ITIL 4 framework, its principles, concepts, and practices. It covers the key components of the ITIL service value system, including service value chain, guiding principles, governance, and continual improvement. ITIL-4-Foundation Exam also evaluates candidates' knowledge of the different ITIL practices, such as incident management, change management, problem management, service desk, and service level management.

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ITIL 4 Foundation Exam Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which is the BEST example of a standard change?

A. The replacement of a component in response to a major incident
B. The implementation of a critical software patch in response to a vendor security Issue
C. The Installation of a software application in response to a service request
D. The review and authorization of a change requested by a customer

Answer: C

NEW QUESTION # 67
Which guiding principle considers the importance of customer loyalty?

A. Start where you are
B. Progress iteratively with feedback
C. Focus on value
D. Optimize and automate

Answer: C

NEW QUESTION # 68
Which dimension considers how knowledge assets should be protected?

A. Value streams and processes
B. Organizations and people
C. Information and technology
D. Partners and suppliers

Answer: C

NEW QUESTION # 69
Which of the four dimensions' focuses on roles responsibilities and systems of authority?

A. Value streams and processes
B. Organizations and people
C. Partners and suppliers
D. Information and technology

Answer: B

Explanation:
Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1. This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2. This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3. References: ITIL Foundation
- ITIL 4 Edition, page 8; ITIL 4 - A Pocket Guide, page 19; ITIL 4 Practice Guide: Organizational Change Management, page 7.

NEW QUESTION # 70
Which dimension includes a workflow management system?

A. Organizations and people
B. Partners and suppliers
C. Value streams and processes
D. Information and technology

Answer: C

NEW QUESTION # 71
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